🔄 Returns & Exchanges: Shop with Confidence
At Mobinet Ukraine, your satisfaction is our priority. If your purchase isn't exactly what you expected, don't worry—our return process is straightforward and fair.
🛡️ Our Return Policy
You have 14 days from the date of delivery to return or exchange your items.
To be eligible for a return:
-
Items must be unworn, original labels and in their original condition.
-
All tags, labels, and original packaging must be intact.
-
You must provide a proof of purchase (order number or receipt).
📝 How to Start a Return (Step-by-Step)
-
Contact Us: Reach out to our support team at [Email/Link] with your order number.
-
Pack & Ship: Securely pack the items and send them to the address provided by our team.
Note: Return shipping costs are covered by the customer unless the item arrived damaged or incorrect.
-
Get Your Refund: Once we receive and inspect your return, we will issue a refund to your original payment method within 5–7 business days.
🔄 Easy Exchanges
Need a different size or color? Simply let us know during the return process. We’ll reserve the new item for you and ship it out as soon as your return is processed.
⚠️ Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned (e.g., [lingerie, earrings, personalized items, or beauty products]). Please check the product description before purchasing.
🤝 We Are Here to Help
If you have any questions or unique situations, please don't hesitate to contact our Customer Care team. We value your loyalty and will always work to find the best solution for you.